Frequently Asked Questions

In an effort to educate and help our customers with their signage projects, we have compiled the following list of frequently asked questions to help make the process of ordering more efficient.

Do you offer laminating or mounting services?

We are primarily a direct-to-substrate printing facility. Our mounting and laminating capabilities are intended to support our sign production needs. Our finishing process is not intended for the mounting and laminating of original artwork, photos, irreplacable items, or fine art quality prints.

Do you offer proofs or samples?

With photos or art reproductions we recommend you do any color correction necessary before sending your file to us. If you require a proof, we can show you a 5″ color sample strip in our shop before printing your poster. If you are not available to come in, we can ship your sample strip but shipping charges apply. Full size samples are full price. (Samples available on Pearl, Gloss and Matte paper stocks only. Samples on flat stock at full price.)

What materials can you print on?

We offer an array of roll stocks and flat stocks including: Archival photo quality Pearl, High Gloss Photo, Heavy Matte, Lightweight Matte, and Specialty stocks such as: Art Canvas, Watercolor, Trade Show Poly, Wallpaper, Adhesive Vinyl, Window Screen, Window Cling, 13oz Premium Vinyl Banner, Foamcore, Ultraboard, 1/2″ WBB, Styrene, Acrylic, Lexan, Static Cling, 3M Adhesives, Allumalite, Dibond, etc… *If you’re interested in a specific material that is not listed here, please contact us for inquiries on specialty products.

How long will my banner last outdoors?

Our banners are printed with the latest and highest quality UV inks. These new inks are specially formulated to provide excellent UV and fade resistance while still providing all of the vibrant colors and rich details previously available only with dye inks. Outdoor banners can last +/- 1 year in direct sunlight. Images used indoors will rarely, if ever, fade.

Can you scan my photographs or images for me?

If you have original photographs, we can use our state-of-the-art (scanning) systems to scan and create high quality digital files for the best image output. Please call us for information and pricing on our scanning services.

Can I upload or email my files to you?

Yes, this is the preferred method of getting your files to us. Graphic files can often be large in size, so we recommend you have a high-speed Internet connection to upload or email your files. If you have a slower connection, you may want to send your files to us on CD or DVD. Please call or email about using our FTP Site, for large uploads 603-657-7079.

Should I use CMYK or RGB color mode for my photographic images?

We can print from either CMYK or RGB image files. However, we recommend supplying CMYK files for optimal output. There can be a slight color shift when converting from RGB to CMYK, so it is best that you have already converted the file so you can check the colors yourself. One exception—digital photos should be supplied in sRGB colorspace for the best color/quality match.

What file types or software applications do you accept?

We recommend you provide flattened TIFF, PDF or high quality uncompressed JPEG files for output. We can also accept files from most popular photo and page design software such as the latest Adobe Photoshop, Adobe Illustrator, Adobe InDesign, and Adobe Acrobat. Other applications and file types may require additional setup time and costs. If you are working in a Microsoft Office Program, we recommend that you convert your file to a high quality PDF or JPG before submitting your file to us.

Can I use a photo I found online?

Images from the Internet or web sites are generally 72 dpi and in a GIF or JPEG format. These files usually do not provide a good quality image for printing. Color and resolution are removed from these images to allow for rapid transfer on the Internet. These images would appear fuzzy and pixellated if printed. An unfavorable image cannot be resaved as a different type of file. For example, you cannot place a gif file in Photoshop and resave it as an EPS format. This does not enhance the resolution of the file. If you have to use low resolution images, we will print only after you consent to the limited quality.

What resolution is recommended for large format image files?

For optimal large format output, we recommend a minimum of 150-200 dpi at final print size for photographic images. 150 dpi at final print size is adequate for most jobs. A good rule of thumb is to try and have an original source file at 25% of the final output size with 400-600 dpi resolution.

Can you take my photos off my camera’s memory card?

Most likely! Most point and shoot cameras will have either a SD or Compact Flash card. We can also accept files on USB Thumb drives, CDs, and DVDs.

Can you accept Macintosh or PC files?

Yes! We are PC based but we can accept MAC formated High Resolution PDF files. To avoid data loss, please create text outlines or curves (if created in a vector based program) and include all images, linked files and fonts.

How fast can I have my posters?

Our standard production time is 4-5 business days, but tell us your deadline and we will do everything we can to accomodate it.

How large can I print my file?

Depending on the material you choose, each has it’s max size, we are capable of printing up to 10 ft wide by over 100 ft in length. Keep in mind that we can only enlarge your original file up to a % of the original file based of the DPI you start with. We recommend 150-200 dpi of resolution at the final size (400 – 600 dpi at 25%).


Contact us for a quote or schedule a consultation